PRIVACY POLICY

Last updated: 29 July 2026

MXN DESIGN respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, arrange a visit or enquire about a project.

1. Who we are

MXN DESIGN is a trading name of:

DEDON LIMITED
Company number: 14090764
Registered in England and Wales

Registered office:

C/O Hillier Hopkins LLP
45 Pall Mall
London
SW1Y 5JG
United Kingdom

For the purposes of UK data protection law, DEDON LIMITED is the data controller.

For privacy enquiries or requests, contact:

mxndesign@icloud.com

This policy applies to:

mxndesign.com
mxndesign.co.uk

2. Information we collect

We may collect the following personal information:

  • Your name

  • Your email address

  • Your telephone number

  • Your company or organisation

  • Your preferred date and time for a visit

  • Information about a proposed project, property or site

  • The approximate location of a project

  • Your budget, requirements and timescale

  • Messages, correspondence and other information you choose to provide

  • Records of meetings, visits, quotations and project discussions

  • Technical information about how you use our website

Please do not send sensitive personal information through our website forms unless it is genuinely necessary.

3. How we collect your information

We collect information when you:

  • Complete a contact, project enquiry or visit-request form

  • Email, telephone or otherwise contact us

  • Meet with us or invite us to visit a property or project site

  • Enter into discussions or an agreement with us

  • Browse or interact with our website

  • Consent to optional website cookies

We may also receive professional contact information through referrals, project partners or publicly available business sources.

If you provide personal information about another person, you should ensure that you have their permission to do so.

4. How we use your information

We may use your personal information to:

  • Respond to enquiries

  • Discuss and assess potential projects

  • Arrange meetings, consultations and site visits

  • Prepare proposals, estimates and quotations

  • Provide architectural design-and-build services

  • Communicate with clients, consultants, suppliers and contractors

  • Manage our professional and contractual relationship with you

  • Maintain financial, administrative and project records

  • Improve the content, performance and security of our website

  • Understand how visitors use our website

  • Protect our business and legal rights

  • Comply with legal and regulatory obligations

  • Send relevant updates or marketing communications where permitted by law

We do not sell your personal information.

5. Our lawful bases

UK data protection law requires us to have a lawful basis for using personal information.

Depending on the circumstances, we may rely on:

Contract

We may use your information when it is necessary to take steps at your request before entering into a contract or to perform an agreement with you.

This includes responding to a project enquiry, arranging a site visit, preparing a proposal and delivering agreed services.

Legitimate interests

We may use your information where it is necessary for our legitimate business interests and those interests are not overridden by your rights.

These interests may include:

  • Responding to professional enquiries

  • Developing potential client relationships

  • Operating and improving our business

  • Maintaining records of projects and correspondence

  • Protecting our website and business from misuse

  • Establishing, exercising or defending legal claims

  • Communicating with relevant professional contacts

Legal obligation

We may use and retain information where necessary to meet legal, accounting, taxation or regulatory requirements.

Consent

We rely on consent where required, including for certain optional cookies and electronic marketing.

You may withdraw your consent at any time by contacting us at mxndesign@icloud.com or by changing your cookie preferences.

Withdrawing consent does not affect processing that took place before consent was withdrawn.

6. Website forms and email

When you submit a form through our website, the information you provide may be processed and stored by Squarespace, our website platform, and delivered to us by email.

We use the information to respond to your request and, where relevant, discuss a potential project, meeting or visit.

Please only provide information that is relevant to your enquiry.

Our public email service is currently provided through Apple iCloud.

7. Website analytics

Our website platform may collect information about how visitors use the website.

This may include:

  • IP address

  • Browser and device information

  • Pages visited

  • Time spent on the website

  • Referring website or traffic source

  • Approximate geographic location

  • Information about interactions with the website

We use this information to understand website performance, improve the visitor experience and maintain website security.

Where required, analytics and other non-essential technologies will only operate after you have given consent through the cookie banner.

More information is available in our Cookie Policy.

8. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to operate. Others may help us understand website traffic, remember preferences or provide embedded content.

You can accept, reject or manage non-essential cookies through the cookie banner and change your preferences later.

Please read our separate Cookie Policy for further information.

9. Who we share information with

We may share relevant personal information with carefully selected organisations or individuals where necessary, including:

  • Squarespace, which hosts and operates our website

  • Our email and cloud-service providers

  • Professional advisers, including accountants, solicitors and insurers

  • Architects, designers, engineers, consultants and surveyors

  • Contractors, fabricators, manufacturers and suppliers

  • IT, website and administrative service providers

  • Government departments, regulators, courts or law-enforcement bodies where required

  • A purchaser, investor or successor if our business or assets are transferred

We only share information that is reasonably necessary for the relevant purpose.

Our contractors, consultants and service providers may act as processors on our behalf or as independent data controllers, depending on their role.

10. International transfers

Some of our technology and service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are used. These may include:

  • Transfers to countries covered by UK adequacy regulations

  • Approved contractual protections

  • The UK International Data Transfer Agreement

  • An approved UK addendum to standard contractual clauses

  • Other safeguards permitted under UK data protection law

You may contact us for further information about the safeguards relevant to your personal information.

11. How long we keep information

We keep personal information only for as long as it is reasonably necessary.

As a general guide:

  • Unsuccessful or inactive project enquiries may be retained for up to two years after our last meaningful contact

  • Visit requests and general correspondence may be retained for up to two years

  • Client, contractual, project and financial records may normally be retained for at least six years after the end of the relationship or completion of the relevant financial period

  • Information connected with warranties, disputes, insurance matters or legal claims may be retained for longer where reasonably necessary

  • Cookie and analytics information is retained according to the lifespan of the relevant technology and your consent choices

We may delete information earlier when it is no longer required.

12. How we protect your information

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Accidental loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

13. Your data-protection rights

Depending on the circumstances, you may have the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your information

  • Ask us to restrict how your information is used

  • Object to certain uses of your information

  • Ask us to transfer information you provided in a portable format

  • Withdraw consent where processing is based on consent

  • Complain about how your information has been handled

Some rights are subject to legal limitations and may not apply in every situation.

Your right to object

You have the right to object at any time to the use of your personal information for direct marketing.

You may also object to processing based on legitimate interests. We will stop that processing unless we have compelling legitimate grounds to continue or the information is required for legal claims.

To exercise your rights, email:

mxndesign@icloud.com

We may need to ask for information to confirm your identity before completing a request.

We will respond without undue delay and within the period required by law.

14. Complaints

Please contact us first if you have concerns about how we use your personal information.

Email:

mxndesign@icloud.com

We will consider your complaint, investigate where appropriate and explain the outcome.

You also have the right to complain to the UK data-protection regulator:

Information Commissioner’s Office
Website: www.ico.org.uk

15. Automated decision-making

We do not currently use personal information to make solely automated decisions that have legal or similarly significant effects on individuals.

16. Children

Our website and services are intended for adults and professional users.

We do not knowingly collect personal information from children through this website. If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

17. External websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices, security or content of external websites. You should review the privacy policy of any third-party website you visit.

18. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, suppliers or legal obligations.

The latest version will always be published on this page, together with the date it was last updated.